Privacy Policy

Last updated: May 2025

At Accident Helpline 24 Hours (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly and transparently. This privacy policy explains how we collect, use, and store your data when you use our website or contact us regarding an accident claim.

1. What Information We Collect

When you contact us or fill out a claim form, we may collect the following personal information:

  • Your name

  • Contact details (phone number, email address)

  • Details about your accident

  • Any other relevant information you choose to provide

2. How We Use Your Information

We only use your personal data for purposes directly related to your case. This includes:

  • Contacting you in relation to your accident claim

  • Assessing your eligibility for our services

  • Managing and processing your claim

We do not use your data for any unrelated marketing or promotional activity, and we never sell or rent your information to third parties.

3. Lawful Basis for Processing

We process your information based on:

  • Your consent, when you submit your details to us voluntarily.

  • Our legitimate interest, in order to provide a responsive and efficient claims service.

4. Data Retention

We retain your information for 6 months after your consent is given, or your case is closed — whichever occurs later — unless a longer retention period is required by law.

5. Data Security

We take reasonable steps to ensure your information is stored securely and protected from unauthorised access, misuse, or disclosure.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated data

  • Request deletion of your data

  • Withdraw your consent at any time

To exercise any of these rights, please contact us via the contact form on our website.

7. Third Parties

We may share your information with trusted third-party partners for the sole purpose of helping to process your claim. Your data will never be shared for advertising or unrelated services.

8. Cookies & Analytics

We may use cookies or analytics tools to monitor website performance and improve user experience. These tools do not collect personally identifiable information.

If you have any questions or concerns about this policy or how your data is handled, please use the contact form provided on our website.